Shipping & Returns
Where do we deliver?
We deliver to mainland UK. Although we are able to deliver to the Scottish Highlands, a small surcharge may be required (please contact us for more details).
What are estimated delivery times?
We will try and get all items dispatched within 3 working days. You should receive any items purchased within 7 - 10 working days.
In the vast majority of cases, we are able to deliver your item within the timescales specified. Please note that the estimated delivery time is not a guarantee of delivery. All timescales are approximate and should only be used as a guideline for receiving your items.
For orders placed on the weekend or bank holidays, the estimated delivery time should be measured from the next working day.
All estimated delivery times are based on delivery to mainland UK addresses. Delivery to the Scottish Highlands may take a short time longer (please contact us for more details).
What is the delivery process?
All of our items will be dispatched via Royal Mail first class recorded delivery. If you require the delivery code to check for your item through Royal Mail's website then please contact us.
CHANGED YOUR MIND/GOODS ORDERED IN ERROR - TO BE REPORTED WITHIN 7 DAYS
Under no conditions can goods be returned where they have been a special order or out of stock. All damaged goods must be reported to us within 7 days of receiving the item. If you change your mind about the products or order goods in error you can return it to us within 14 days. It is your responsibility to ensure that returned items reach us in good condition. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back to us in a re-saleable condition MT Kotecha Pharmacy reserve the right to refuse a refund.
The goods should be well packed in their original packaging, and marked only with the address
PLEASE NOTE:
We deliver to mainland UK. Although we are able to deliver to the Scottish Highlands, a small surcharge may be required (please contact us for more details).
What are estimated delivery times?
We will try and get all items dispatched within 3 working days. You should receive any items purchased within 7 - 10 working days.
In the vast majority of cases, we are able to deliver your item within the timescales specified. Please note that the estimated delivery time is not a guarantee of delivery. All timescales are approximate and should only be used as a guideline for receiving your items.
For orders placed on the weekend or bank holidays, the estimated delivery time should be measured from the next working day.
All estimated delivery times are based on delivery to mainland UK addresses. Delivery to the Scottish Highlands may take a short time longer (please contact us for more details).
What is the delivery process?
All of our items will be dispatched via Royal Mail first class recorded delivery. If you require the delivery code to check for your item through Royal Mail's website then please contact us.
CHANGED YOUR MIND/GOODS ORDERED IN ERROR - TO BE REPORTED WITHIN 7 DAYS
Under no conditions can goods be returned where they have been a special order or out of stock. All damaged goods must be reported to us within 7 days of receiving the item. If you change your mind about the products or order goods in error you can return it to us within 14 days. It is your responsibility to ensure that returned items reach us in good condition. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back to us in a re-saleable condition MT Kotecha Pharmacy reserve the right to refuse a refund.
The goods should be well packed in their original packaging, and marked only with the address
PLEASE NOTE:
- Do not write on the product packaging. It is then deemed unfit for resale and you will not be refunded.
- Any good received without prior notification will be refused and will not be subject to a refund.
- Goods should be returned to us.
Our Address is as follows:
MT Kotecha Pharmacy, 903, Honeypot Lane, Stanmore,
Middlesex, HA7 1AR
Providing the goods are received in a perfect condition,
a refund will be issued.
